InTown Suites is one of America’s largest wholly-owned economy extended stay hotel brands with 196 properties in 22 states. Since 1989, this extended stay brand has experienced high occupancy rates, leading to sustained growth and stability for its employees, even during economic downturns. InTown and Uptown Suites are proud to provide our employees with a culture that embraces and is committed to building a diverse, equitable, and inclusive workforce. Join our 1,400 (and growing) team members!
Our Mission: To make every guest's stay memorable with small gestures that make a big difference.
Our Vision: To be the #1 choice for affordable extended stay living.
Position Summary:
The Director of Revenue Management role will manage a team of Revenue Managers that reviews topline revenue strategies for a portfolio of owned and operated hotels within the Intown Suites and Uptown Suites brands. This position will work with the team to develop property and market-based strategies to increase market share and achieve top-line budgets. In addition, this position will oversee the development of customized strategies for revenue optimization by analyzing market mix, business mix, demand drivers, and other factors impacting each property and market’s competitive landscape. This position reports to the Vice President of Revenue Management.
I. Position Responsibilities: Essential
- Responsible for overall development and implementation of rate and occupancy.
- Conducts citywide and special events analysis within our markets and implements Revenue Management strategies to maximize demand generators.
- Monitor and analyze the competition weekly through competitive shops, the internet, and news reports to identify selling strategies and emerging trends.
- Provide guidance, coaching, and development to your direct reports, to ensure productivity and consistency in the revenue management process.
- Collaborate with internal departments and key decision-makers to analyze business trends and performance and budget, train, and deploy company resources to attain strategic objectives.
- Direct company-wide revenue management projects and initiatives, driving the implementation of pricing strategies, yield strategies, selling strategies, and revenue management best practices.
- Manage the day-to-day revenue management strategies for a portfolio of hotels in an assigned region, including pricing, demand analysis, yield management, business mix optimization, and selling strategies.
- Works with operations, sales, and marketing teams to coordinate cohesive market-level and property-level revenue strategies.
- Performs demand analysis including competitive set analysis.
- Conducts frequent and regular competitor price and product analyses to ensure proper value/ price positioning.
- Actively participates in forecasting and budgeting at the property and market levels.
- Facilitates regular operations, sales, and revenue management strategy meetings.
- Provides ongoing revenue management training to the team.
- Identifies revenue-generating initiatives, tests and proves their value, and then implements these initiatives.
- Other duties as assigned
- This position is located at our Corporate Office and is required to be in the office on regular/predictable hours as directed by the Company.
II. Essential Skills/Credentials/Experience/Education
- Be self-motivated and passionate about revenue management.
- Must have a minimum of 7 years experience in hotel revenue management, with multi-unit experience. Extended stay experience is a plus (preferably with economy or midscale brands).
- A 4-year college degree is required. MBA preferred
- Proficiency in analyzing large data sets, and using insights to make strategic decisions
- Demonstrated expertise in effective hotel pricing concepts, yield management optimization, and selling strategies, with the ability to apply based on market conditions
- Thorough understanding of hotel systems and backend architecture
- Capable of building and managing relationships with leadership and support teams
- Ability to deliver presentations and reporting to audiences at various levels, including property-level staff, managers, department heads, and executives
- Experienced in industry training, including preparation, implementation, and execution of training programs
- Familiarity with Microsoft SSMS
- Be a strong team player with the ability to work harmoniously with a diverse workforce.
- Have excellent problem-solving skills.
- Be a quick learner, and adaptable to new technologies.
- Have an in-depth understanding of spreadsheets and statistical methods for analyzing data.
- Possess knowledge of economy hotel operations.
- Must possess a thorough understanding of hotel revenue management practices.
- Must have strong analytical and communication & presentation skills.
- Must be proficient in Microsoft Office - PowerPoint, and Outlook.
- Ability to use MS Excel at an expert level
- Must be able to read, speak, understand, and write the English language.
- Must work out of the corporate office in Sandy Springs, GA (North Atlanta)
III. Mental and Physical Demands
Work Environment:
- Typical office environment – moderate noise level
Mental Demands:
- Effectively manage high-stress situations and multi-taking/prioritizing deadlines
- Ability to effectively deescalate issues with projects and/or team members
- Ability to make sound, clear, and concise decisions
Physical Demands:
- Indoor work with hard and carpeted surfaces
- Sitting for eight (8) hour shifts
- This position requires to work at the Corporate Office in Atlanta, GA; working remotely (outside of Company Directed Guidelines) is not permitted
- This position is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
- Extensive use of hands and fingers for manipulation of keyboard, answering phone calls (100% of the time)
- Use of a computer terminal, which requires extensive eye contact with a video display terminal
Travel Demands:
The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by managers/supervisors as deemed appropriate. This document does not represent an expressed or implied contract of employment, nor does it alter your at-will employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.
